Shipping policy
SHIPPING POLICY
1. SHIPPING RATES & CONDITIONS - ASIA
For all orders under $200 shipped to Asian countries, a fixed shipping fee of $20 applies.
For orders with a total cart value exceeding $200 shipping costs will be determined based on the content of
your cart.
Sciconsports.com reserves the right to cancel an order if no competitive shipping quotation can be obtained
– applicable to international or outlying territory shipments only.
2. PROCESSING & SHIPPING TIMES AND SERVICE AREAS
Orders received before 12:00 p.m. AEST (Monday - Friday) ship the same day. Orders placed on weekends,
holidays or public holidays in Gold Coast (Queensland, Australia) will ship on the next working day.
Inline Items:
- Shipping: Orders are dispatched within 3 - 5 business days.
- Delivery: Orders are delivered within 2 - 5 business days after shipment.
Custom Items:
- Shipping: Orders that include custom products are dispatched in 10 - 15 business days (production time).
- Delivery: Orders are delivered within 2 - 5 business days after shipment.
Please note that processing times may be extended during peak demand periods.
Standard shipping times are estimates and may be affected by customs clearance, severe weather, strikes,
or other unforeseen circumstances.
Deliveries to P.O. boxes are not available; such orders will be automatically cancelled.
Our shipping service is available in the following countries:
China, Hong Kong SAR, Japan, Malaysia,
Philippines, Singapore, South Korea, Taiwan and Thailand.
If your country is not listed, please visit one of our other regional online stores by selecting your country
from the list in the homepage footer or contact our Customer Service Team.
The following countries are excluded from our shipping coverage: Afghanistan, Albania, Algeria, Andorra,
Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin,
Bhutan, Bolivia, Bosnia and Herzegovina, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon,
Central African Republic, Chad, Comoros, Congo (Congo-Brazzaville), Costa Rica, Cuba, Democratic Republic
of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea,
Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau,
Guyana, Haiti, Honduras, Iceland, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati,
Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands,
Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar
(Burma), Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, North Macedonia, Norway, Oman, Pakistan,
Palau, Palestine State, Papua New Guinea, Paraguay, Peru, Qatar, Russia, Rwanda, Saint Kitts and Nevis,
Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Serbia, Seychelles,
Sierra Leone, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikistan, Tanzania,
Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay,
Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.
If your location is on the list excluded countries or regions and you require assistance, please contact our
Customer Service Team. [Add link to regional Customer Care Page]
3. DUTIES AND IMPORT FEES
Orders are shipped from Australia and may therefore be subject to import duties, customs fees or local taxes upon arrival, at the customer’s expense. By law, we are required to declare the value and nature of goods shipped outside Australia; it is not possible to declare a lower value, state different contents or mark
items as gifts.
We recommend verifying your country’s import regulations before purchasing. Occasionally, customs may
delay or inspect shipments. We provide all required documentation for clearance and will supply additional
documents upon request.
Please note that shipments to destinations outside Australia may be opened and inspected by customs
authorities. For all goods delivered to an address outside Australia, you are considered the importer and are
therefore responsible for complying with all applicable laws and regulations of the destination country.
4. DELIVERY TRACKING
Once your order ships, you will receive a shipping confirmation email with your tracking number and carrier
details. You can track your shipment anytime via your My Account page on sciconsports.com.
Please note: some orders may ship from multiple warehouses and may arrive in separate parcels, that might
occasionally be delayed due to unforeseen circumstances.
5. WHEN YOU GET YOUR PARCEL
We recommend inspecting your parcel upon receipt. If the package appears damaged or tampered with,
you may refuse delivery and report the issue immediately to our Customer Service Team.
6. SHIPPING SURCHARGES
Any shipping surcharges applied are solely due to additional fees charged by third-party carriers for
oversized or overweight shipments.
7. MILITARY ADDRESSES
We are unable to ship to Military shipping addresses (APO/FPO/BFPO).
